Frequently Asked Questions
Buying Online at “Jason Morgan Wildlife Art Tutorials”
There are thousands of retailers and millions of individuals around the world who use PayPal as a quick, secure way to transfer money. Credit card information is NOT sent to Online Art as the transaction is conducted using your PayPal account.
PayPal developed the world's most advanced proprietary fraud-prevention system to ensure the security of any personal or transactional information in our payment network. We will never share your personal account information with anyone.
Available in 38 countries around the world, millions of buyers and sellers, online retailers and businesses, and traditional offline businesses are using PayPal for online payments.
When you pay with PayPal, your payment goes through instantly.
PayPal provides you with an easy-to-use environment for all your online transactions.
Shipping & Delivery
Orders outside the UK are shipped via Royal mail Airmail and can take up to 21 days to reach their destination. (normally international delivery is within 14 days).
If you have any query regarding overseas duty please email me at
eBook PDF Files - Downloads
eBooks are in PDF file format which can be read by all computers and most smartphones & tablet devices.
On clicking download the file is saved to your devices default download location.
The PDF will open on your device. To actually save the file you need to click "Open in iBooks" - this will download and store to you iTunes library.
Returns & Refunds
Exemptions to online returns www.which.co.uk/consumer-rights/advice/i-want-to-return-something-bought-online
Please note – unless deemed broken, damaged or faulty I do not offer refunds for the CDs, DVDs - if you've broken the seal on the wrapping.
If the seal is unbroken - You can cancel and return an online order within 14 days of receipt.
For faulty items, you get 30 days to return the item for a full refund. And return shipping will be covered or a replacement sent to you.
DIGITAL downloads refunds
No refund is offered unless the digital download is deemed faulty.
How to contact me
Smartphone & Tablet Video Compatibility
The videos are in mp4 format so are compatible with most devices however the video files are very large so it's most likely your device may not have enough storage space to download them. Apple do not allow direct downloads of video files.