Frequently Asked Questions

Buying Online at “Jason Morgan Wildlife Art Tutorials”

I chose to use PayPal to take payments online, because it not only makes buying items online simple, but more importantly PayPal is the global leader in SECURE online payments. Below you will find more information regarding PayPal. Use of PayPal
There are thousands of retailers and millions of individuals around the world who use PayPal as a quick, secure way to transfer money. Credit card information is NOT sent to Online Art as the transaction is conducted using your PayPal account. You can use PayPal to send payments in U.S. Dollars, Canadian Dollars, Euros or Pounds Sterling. Stay SAFE with PayPal As the global leader in online payments, PayPal offers our customers a Secure, Accessible, Fast, Easy (SAFE), and reliable environment for making online payments.
Secure
PayPal developed the world's most advanced proprietary fraud-prevention system to ensure the security of any personal or transactional information in our payment network. We will never share your personal account information with anyone. Accessible
Available in 38 countries around the world, millions of buyers and sellers, online retailers and businesses, and traditional offline businesses are using PayPal for online payments.
Fast
When you pay with PayPal, your payment goes through instantly.
Easy
PayPal provides you with an easy-to-use environment for all your online transactions. If you would like to learn even more about PayPal you can visit Paypals' site here



Shipping & Delivery

All DVD discs , eBook Discs and Reference photo CD’s are shipped via Royal mail, they aim to deliver orders in the UK in no more than 5 days.
Orders outside the UK are shipped via Royal mail Airmail and can take up to 21 days to reach their destination. (normally international delivery is within 14 days).
If you have any query regarding overseas duty please email me at jason@onlineartdemos.co.uk



eBook PDF Files - Downloads

eBooks are in PDF file format which can be read by all computers and most smartphones & tablet devices. Below are instructions walking you through the process from buying and downloading the PDF files. Also some special instructions for Apple Device users. Buying and downloading your eBook could not be easier. Just select the eBook you want to buy and click Buy Digital Download. BuY Digital Download You will then be taken to the secure payment screen. Purchase Options If you have a Paypal account then you can sign in here (A) and complete your secure payment. Or, if you don't have an account, then you can purchase securely using your credit / debit card by clicking "Pay by a Debit or Credit card" link (B). When you have made the payment, you will immediately be sent your purchase confirmation email and also a separate email with your link to download your eBook. email When you open the email just click the download link (see arrow above) and you will be taken to the download page on Payloadz, where you can download the PDF file to your computer/device. Clicking on the Download icon (A) or the file name will automatically begin to download the eBook file to your computers default download location. If you wish to download the file to another location on your computer then right click on the download icon (B) and select "Save link as.." (or whatever similar wording your system uses) to specify a new download location. To open your eBook, navigate to your downloaded file and just double click it to open. In the unlikely event that you are using a very old system that doesn't come with PDF support pre-installed then you can download and install a PDF reader from Adobe. Android devices:
On clicking download the file is saved to your devices default download location. Apple Devices:
The PDF will open on your device. To actually save the file you need to click "Open in iBooks" - this will download and store to you iTunes library.



Returns & Refunds

Exemptions to online returns www.which.co.uk/consumer-rights/advice/i-want-to-return-something-bought-online Physical goods returns and refunds (Reference Photo CD’s and DVD discs).
Please note – unless deemed broken, damaged or faulty I do not offer refunds for the CDs, DVDs - if you've broken the seal on the wrapping.
If the seal is unbroken - You can cancel and return an online order within 14 days of receipt. Please not you are responsible for return shipping.
For faulty items, you get 30 days to return the item for a full refund. And return shipping will be covered or a replacement sent to you.
DIGITAL downloads refunds
No refund is offered unless the digital download is deemed faulty.



Immediate Downloads

All eBooks and some of the videos are available as an immediate download. These sales are handled by a 3rd party website called Payloadz.com. After you have successfully completed your purchase PayLoadz sends customers an email containing the link to download the digital products they just purchased. By clicking on the link in the email you are then able to save a copy to your computer. Please note that links in the email from Payloadz will expire so make sure you download your eBooks or video as soon as you recieve their email. See Video Files - Downloads and eBooK PDF Files Downloads for more help



How to contact me

Email: jason@onlineartdemos.co.uk Telephone: Mobile - (UK+ 44) 07990685935 Postal Address: Jason Morgan 4 Falcon Terrace Cwm Ebbw Vale GWENT NP23 7SA Wales United Kingdom



Smartphone & Tablet Video Compatibility

The videos are in mp4 format so are compatible with most devices however the video files are very large so it's most likely your device may not have enough storage space to download them. Apple do not allow direct downloads of video files.